Tesla CEO Elon Musk has given Twitter CEO Parag Agrawal an ultimatum regarding his huge deal to buy the social media platform.
Musk warned Agrawal that the deal won’t move forward until he sees accurate data on Twitter’s fake account problem.
Musk has been going back and forth with Agrawal over how to verify Twitter’s numbers.
“20% fake/spam accounts, while 4 times what Twitter claims, could be *much* higher,” Musk said.
“My offer was based on Twitter’s SEC filings being accurate.
“Yesterday, Twitter’s CEO publicly refused to show proof of <5%.
“This deal cannot move forward until he does.”
20% fake/spam accounts, while 4 times what Twitter claims, could be *much* higher.
My offer was based on Twitter’s SEC filings being accurate.
Yesterday, Twitter’s CEO publicly refused to show proof of <5%.
This deal cannot move forward until he does.
— Elon Musk (@elonmusk) May 17, 2022
Agrawal tried to explain away the spam data in a lengthy Twitter post.
“First, let me state the obvious: spam harms the experience for real people on Twitter, and therefore can harm our business,” Agrawal said.
“As such, we are strongly incentivized to detect and remove as much spam as we possibly can, every single day.
“Anyone who suggests otherwise is just wrong.
“Next, spam isn’t just ‘binary’ (human / not human).
“The most advanced spam campaigns use combinations of coordinated humans + automation.
“They also compromise real accounts and then use them to advance their campaign.
“So – they are sophisticated and hard to catch.
“Some final context: fighting spam is incredibly *dynamic*.
“The adversaries, their goals, and tactics evolve constantly – often in response to our work!
“You can’t build a set of rules to detect spam today, and hope they will still work tomorrow. They will not.
“We suspend over half a million spam accounts every day, usually before any of you even see them on Twitter.
“We also lock millions of accounts each week that we suspect may be spam – if they can’t pass human verification challenges (captchas, phone verification, etc).
“The hard challenge is that many accounts which look fake superficially – are actually real people. And some of the spam accounts which are actually the most dangerous – and cause the most harm to our users – can look totally legitimate on the surface.
“Our team updates our systems and rules constantly to remove as much spam as possible, without inadvertently suspending real people or adding unnecessary friction for real people when they use Twitter: none of us want to solve a captcha every time we use Twitter.
“Now, we know we aren’t perfect at catching spam.
“And so this is why, after all the spam removal I talked about above, we know some still slips through.
“We measure this internally. And every quarter, we have estimated that <5% of reported mDAU for the quarter are spam accounts.
“Our estimate is based on multiple human reviews (in replicate) of thousands of accounts, that are sampled at random, consistently over time, from *accounts we count as mDAUs*.
“We do this every quarter, and we have been doing this for many years.
“Each human review is based on Twitter rules that define spam and platform manipulation, and uses both public and private data (eg, IP address, phone number, geolocation, client/browser signatures, what the account does when it’s active…) to make a determination on each account.
“Unfortunately, we don’t believe that this specific estimation can be performed externally, given the critical need to use both public and private information (which we can’t share). Externally, it’s not even possible to know which accounts are counted as mDAUs on any given day.
“There are LOTS of details that are very important underneath this high-level description.
“We shared an overview of the estimation process with Elon a week ago and look forward to continuing the conversation with him, and all of you.”
Musk responded to Agrawal’s long explanation with a poop emoji.
— Elon Musk (@elonmusk) May 16, 2022
Later at the 2022 All-In Summit, Musk clarified.
He said he did not believe Twitter’s numbers and thinks it is more like 20% bots.
He also said buying Twitter at a lower price is “not out of the question.”
“The more questions I ask, the more my concerns grow,” he said.